Servicing the insurance industry is at our core. We provide a truly integrated building and restoration service across Victoria and New South Wales.

ABOUT US

At Professional Building Group (PBG), our journey began supporting our local community in regional Victoria. Over the years, fuelled by a commitment to excellence and a customer-centric ethos, we have expanded our reach to cover the entirety of Victoria and extended our services into parts of New South Wales.

Today, PBG stands as a distinguished name, celebrated for our exceptional customer service, top-tier quality, and innovative project management practices. Our bespoke processes ensure consistent, predictable, and high-quality outcomes for our partners.

Our unwavering commitment to a customer-first approach sets us apart. PBG ensures a personalised and tailored claims experience, offering a dedicated single point of contact, being a qualified Building & Restorations supervisor, throughout the entire claim process. Through clear and open communication, we strive to deliver a transparent, responsive, and empathetic experience for all our customers.

property assessments
completed

10,000+

3,000+

make safes
completed

7,500+

repairs
completed

750+

qualified & compliant
contractors

OUR POINT OF DIFFERENCE

A leadership team with 80 years plus insurance industry experience, we pride ourselves on providing high quality and reliable building and restoration services for our clients and their customers.

Remaining true to our business roots, we extend our customer support from remote regional communities to easily accessible metro hubs.

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Australasian Institute of Chartered Loss Adjusters (AICLA) Builder of the Year.

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Our building and restoration qualified project managers, certified in IICRC, Water Damage Restoration Technician, and Cert IV Building & Construction, oversee end to end project management.

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As an IICRC accredited business, we uphold industry standards and quality.

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Simplifying communication, we provide a single point of contact through a dedicated Claims Assistant, ensuring seamless coordination of information among clients, customers, and the project management team.

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TESTIMONIALS

What our clients and customers say about us

Victoria Regional Claim | Gary

Victoria Regional Claim | Jane

  • “PBG is one of my favourite builders to use. They send updates throughout the entire process, including attempted contact, appointment dates/times. The constant updates make it very easy to manage the repairs and update the insured. Extremely professional and always willing to help”

  • “Their WIP updates are always appreciated and communication is always up to date. They are definitely one of the best on our panel”

  • “We would have no hesitation recommending PBG, the entire process from start to finish was seamless and the finished job was a quality build. We were kept updated at all stages of the job, all trades were efficient and courteous and always contacted us before arrival, the site was kept clean and we never felt like we were just a number. Thank you for making it so easy for us PBG”

  • “Professional Building Group continues to support us by providing an unrivalled building and restoration service to our claims team”

  • "So happy with the work - 10/10!"

Our team are at the heart of who we are and what we do.